A Google user
Really unreliable. It was working well, and the cameras are good value, but at the moment the app won't open at all. I get various issues, sometimes having to log back in, sometimes with no clips recorded, other times with lots. I honestly think they're expanding too quick with all the pushing on amazon, and haven't sorted it out properly. It's a shame cos they're going to lose a lot of custom.
8 people found this review helpful
Neos Ventures Ltd
October 1, 2019
"Thanks for your feedback Jimmy, I can confirm the issues were not to do with volume of users but that doesn't excuse the issues you experienced. Hopefully you've noticed things are now back to normal and will consider increasing your score in the future. Thanks ~ Dave
A Google user
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Before the last update in December, this would have been a 4 or 5 star rating. But now the live stream has stopped. UPDATE- the fix with the time setting sorted out the problem. Thanks. So imo this warrants a 4 star rating. WISH LIST: I would like to add to the wish list the ability to turn sound off on ALERTS But keep the texts being delivered. This should be by device. In fact more flexibility for alerts by device would be great.
3 people found this review helpful
Neos Ventures Ltd
January 8, 2020
Sorry that the workaround didn't work for you Kelvin, can you try this one. Go in to your phone Settings and Time settings, ensure your phone has permission to use network time. Hopefully that helps get everything sorted for you until we can get a permanent fix out. ~ Dave
A Google user
Great with alexa but missing functions. The ability to mute camera needs to be added as I use these to watch my house indoors,which they do a great job at. but audio is not needed & causes an annoying audio feedback. My only option is to view with audio on my phone/show with volume turned off. The most important update for me is, according to Q&A being added. The ability to access your memory card and few previous footage via your phone. Hoping to see this asap. Other than that, app works fine
Neos Ventures Ltd
July 23, 2019
Thanks for your review, we're working on adding the SD card footage to the app and as soon as we can share more on this we will. The mute function is also an often requested feature so hopefully we can look to introduce this in the future as well ~ Dave